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Terms and Conditions Terms and conditions are a legal requirement and apply to the use of this Website. If you choose to use our service (and we hope you do) you are agreeing to be bound by our terms and conditions. These Terms and Conditions apply to all transactions between yourself and us. They do not affect your statutory rights. Please read them carefully. We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on our website. These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions. Customer Orders We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. To order goods on our website, you must be at least 18 years of age. All orders placed on our website will be acknowledged electronically by e-mail. Please note that electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail). When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and we may invite you to pay by another method. Making A Purchase Making a purchase couldn't be easier. Just browse through our website and click the "Add to basket" button for anything you wish to buy. You can check and amend the contents of your shopping basket at any time. After you have finished your selection, click "checkout now" and you will be asked for a few details that we need to be able to satisfy the order. Payments are taken securely by Sagepay. For more details please look at our "security" page. We accept most credit cards including Visa, Mastercard and Switch but not American Express. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. Full payment will be taken online at the time of ordering, but if you prefer, you can give your credit card details over the phone to us on 01273 773310. Just fill your basket with the goods that you require, add your delivery and billing details but don't enter your card information; you can then just give us a call and we can complete the order over the phone. Order Processing Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch the item. For more details on this, see the delivery information page. Order Tracking You can track the progress of your order at any time by logging into My Account from the Home page on this website. Delivery Schedule We will try our hardest to send your order out on the same day we receive it. We aim to send all orders within 2 working days. If you have ordered tie-dye or block colour clothing we may have to dye this to order and so this may take longer. If an item is out of stock we will advise you of when we expect to get it in. If you require delivery by a certain date please let us know at the time of ordering and we will do our best to arrange delivery in time.
Please remember that once the parcel leaves us, it is in the hands of the Royal Mail and we aren't able to track it or confirm when you will receive it. If it is essential that you receive your goods by a certain date then please call us on 01273 773310 and we can send your order by Special Delivery. This will cost an extra £4.99 and we can take payment for this over the phone. The cost of postage & packing to anywhere in the UK is charged at a flat rate of £4 until you reach £30 or more whereupon delivery to anywhere in the UK will be free and will be sent First Class. All parcels to Europe will be charged a flat rate of £8 regardless of the size of the order. Postage for parcels to be sent elsewhere in the world will cost a flat rate of £12. All orders outside of the UK will be sent by Airmail. We guarantee items will arrive safely, if they do not we will replace them as soon as possible. If there is a delay in sending your order, you will be informed and will be given the opportunity to change your order if necessary. Back Orders If your item is not in stock, we will back order it for you. You will always be given the option to cancel your order if you would rather not wait. The cost of postage & packing to anywhere in the UK is charged at a flat rate of £4 until you reach £30 or more whereupon delivery to anywhere in the UK will be free and will be sent First Class. All parcels to Europe will be charged a flat rate of £8 regardless of the size of the order. Poatage for parcels to be sent elsewhere in the world will cost a flat rate of £12. All orders outside of the UK will be sent by Airmail. Refunds If for some reason we are unable to fulfill your order we will arrange a refund directly back to your original card. Returns Policy We guarantee the safe arrival of your goods, and will replace them as soon as possible if they have not arrived 15 days after sending or if they are damaged or faulty. We operate a no quibble returns policy, so if for any reason you are not happy with your purchase, please return it within 30 days, unopened and unused, and we will replace it or refund you. To be eligible for a refund or replacement, it is the customer's responsibility to return the goods. We suggest for your own protection that you use 1st class registered post or that you get proof of posting as we can't be responsible for any returns that are lost in the post, however this is at your discretion. Any refunds or exchanges will be issued once we have received the goods, in their original condition. This refund only includes the total of goods sent, not the delivery charge if applicable. We will refund your postage in full if the goods are faulty. Any goods with manufacturing faults on arrival will be replaced or refunded. This does not affect your statutory rights, however please note, we cannot be held responsible for non delivery if the delivery address is incorrect, and we cannot guarantee delivery by a certain date as, once the goods leave us, they are in the hands of the postal service. Prices The total price payable will be stipulated at the time you place your order whether or not the order has been acknowledged. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative. On occasion, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honor any in-store price or promotion in the event that they differ from those on the website. Similarly, our stores are under no obligation to honor any website price or promotion in the event that they differ from those in-store. Although we try to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price. Prices that are reduced for sales and promotions are only valid for the specified period. Tax Charges For orders delivered to the UK or the European Union, 17.5% VAT is included, except on VAT exempt items. All other orders delivered outside of this area are VAT free. Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Reaching Us If you need to reach us, please email us on sales@purple-heart.com, alternatively, you can call on 01273 773310 or 01273 696935 or International +44 1273 773310 or +44 1273 696935 or write to us at purple-heart.com, 19 North Street, Brighton, East Sussex BN1 1EB. Privacy Policy purple-heart.com are committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998. We do not pass your personal information on to third parties. Data collected by this site is used to: All transactions that you initiate with purple-heart.com on this web site are confidential. Your name will not be added to any third party mailing lists. Cookies are small text files that web sites can send to your computer. A cookie can be thought of as an Internet user's identification card, which tells a web site when the user has returned. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site. Cookies make the interaction between users and web sites faster and easier. Without cookies, it would be very difficult for a web site to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. he purple-heart.com website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly. The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for web sites to inform users if cookies are being used (which is exactly what we are doing here!), and to provide some information on how cookies are used. You can find more information on this subject at www.aboutcookies.org. Lastly, the Directive places an obligation on web sites to make users aware that they can set their computers to reject cookies. You will find the instructions on how to do this at www.aboutcookies.org. However, you should be aware that the purple-heart.com website (in common with most other shopping web sites) will not work without cookies. The Data Protection Act Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organization unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:
The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that purple-heart.com or their partner brands are carrying out (if you have selected to receive these emails/newsletters). Right to request information You have a right to request a copy of any personal data held by puprle-heart.com at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by purple-heart.com) to: purple-heart.com, 19 North St, Brighton, BN1 1EB. Changes to this policy This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you. This statement was last updated on 23 March 2010. Law These Terms and Conditions of Sale shall be governed by the laws of England and you agree to submit to the non-exclusive jurisdiction of the English courts. We are required by law to inform you that sales can be concluded in English only and that no public filing requirements apply. Other purple-heart.com, 19 North St, Brighton, BN1 1EB All correspondence must be in English. Our opening hours are Monday to Saturday 10am to 7pm and Sunday 11am to 6pm. Accuracy of Content We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Colours represented on this web site are as accurate as possible, the reproduction or display of colours on your monitor will vary by manufacturer and your own chosen settings, and we therefore cannot be responsible for any difference in visual representation. Damage to your Computer We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website. Use of Pictures Please do not use pictures from this site without our written consent. If you choose to use pictures without our consent for any purpose we reserve the right to charge a fair commercial rate for this service on a daily basis. Your use of pictures is deemed to be acceptance of our right to charge and as such is not negotiable. |
purple-heart.com, 19 North Street, Brighton, East Sussex, BN1 1EB and 22 Gardner Street, Brighton, East Sussex, BN1 1UP |
